213, 2nd Floor, GBH Business Center, Al Muteena, Deira, Dubai, UAE

Privacy Policy

Privacy Policy

Welcome to Emipulse Travel & Tourism L.L.C. (“Emipulse”, “we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Introduction

At Emipulse, we are committed to protecting your privacy and ensuring the security of your personal information. By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  1. Submit an enquiry
  2. Request a quotation
  3. Book flights, hotels, holiday packages, visas, travel insurance, or other travel services
  4. Contact our customer support team
  5. Subscribe to our newsletter
  6. Complete forms on our website
  7. Participate in surveys, promotions, or contests

The personal information we may collect includes:

  • Full Name
  • Nationality
  • Date of Birth
  • Passport Information (where required)
  • Visa Information (where required)
  • Email Address
  • Mobile Number
  • Billing Address
  • Emergency Contact Information
  • Travel Preferences
  • Payment Information processed through secure payment providers

We may also automatically collect technical information such as:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Date and Time of Website Visits
  • Pages Viewed
  • Referring Website
  • Website Usage Statistics

2. Information About Other Travellers

If you make a booking or submit information on behalf of another individual, you confirm that you have obtained their permission to provide their personal information to us.

You are responsible for ensuring that the information you provide is accurate and that the individual understands how their personal information will be used under this Privacy Policy.

3. How We Use Your Information

We use your personal information to:

  • Process bookings and travel arrangements
  • Process visa applications and related services
  • Arrange flights, hotels, tours, transportation, travel insurance, and other travel services
  • Confirm reservations and send travel documents
  • Process payments
  • Respond to enquiries and customer support requests
  • Improve our website and services
  • Personalize your experience on our website
  • Send important booking confirmations and travel updates
  • Send promotional offers, newsletters, and marketing communications where permitted by law
  • Prevent fraud and unauthorized activities

Comply with applicable legal and regulatory requirements

4. Legal Basis for Processing

Where applicable, we process your personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of our legitimate business interests

Prevention of fraud and misuse

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and enhance our services.

Cookies help us:

  • Remember your preferences
  • Improve website functionality
  • Analyze website traffic
  • Understand visitor behaviour
  • Measure the effectiveness of advertising campaigns
  • Deliver relevant content and marketing

You may disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

6. How We Share Your Information

We respect your privacy and do not sell, rent, lease, or trade your personal information to third parties.

We may share your personal information only when necessary to provide the services you have requested or where required by law. This may include sharing information with:

  • Airlines
  • Hotels and accommodation providers
  • Embassies and Consulates
  • Visa Processing Centres
  • Government Authorities
  • Travel Insurance Providers
  • Tour Operators
  • Destination Management Companies
  • Payment Service Providers
  • Technology and IT Service Providers
  • Business partners involved in delivering your travel arrangements

All third parties are expected to maintain appropriate security measures and use your information only for the purposes for which it was provided.

7. Payment Security

All online payments are processed through secure third-party payment gateways using industry-standard encryption technologies.

Emipulse Travel & Tourism L.L.C. does not store, retain, rent, lease, sell, or have access to your complete credit card or debit card information.

Payment information is handled securely by our authorized payment service providers.

8. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Although we take reasonable precautions to protect your information, no method of electronic transmission or internet storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Complete your travel arrangements
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

10. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

These websites operate independently and maintain their own privacy policies. We are not responsible for their privacy practices, content, or security. We encourage you to review their privacy policies before providing any personal information.

11. Marketing Communications

With your consent, we may send you newsletters, promotional offers, travel deals, and company updates.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

12. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where legally permitted
  • Withdraw your consent for marketing communications
  • Request information about how your personal information is processed

To exercise any of these rights, please contact us using the details provided below.

13. Children's Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be published on this page together with the revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we collect, use, or protect your personal information, please contact us.

Emipulse Travel & Tourism L.L.C.

Address:
213, 2nd Floor, GBH Business Center
Al Rasheed Road, Al Muteena
Deira, Dubai
United Arab Emirates

Email: support@emipulse.ae

Website: www.emipulse.ae

Our Commitment to Your Privacy

We value the trust you place in Emipulse Travel & Tourism L.L.C. when arranging your travel plans. Protecting your personal information is one of our highest priorities.

We regularly review and enhance our security practices to help safeguard your information and maintain a secure online environment. Your personal information will never be sold, rented, or leased to third parties. Any disclosure of information is strictly limited to what is necessary to provide our services, comply with legal obligations, or protect our legitimate business interests.

By using our website and services, you agree to the terms of this Privacy Policy.

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